Quality is the foundation of HIPO Lighting's manufacturing philosophy. Every product undergoes strict inspection and testing throughout the entire production process—from incoming material verification and in-process quality control to final product testing and pre-shipment inspection.
Our standardized quality management system helps ensure consistent product performance, long-term reliability, and customer satisfaction for architectural, roadway, tunnel, industrial, and solar lighting applications.
After receiving the customer's request for defectiveproduct handling, the salesperson will convey it tothe relevant department, indicating the productfailure phenomenon, model, batch and purchasereceipt.
1. Customers send photos and videos of defectiveproducts and return the defective products ifnecessary.
2. Quality personnel will verify whether the product is within the warranty period: distinguish the responsible party.
Customer usage problem: HIPO provides technical support and helpssolve problems.Product quality defect: If necessary, customers must return defectiveproducts first , and HlPO will reissue newproducts or deduct the equivalent amount fromthe next order.
